WOW! has implemented new analytics in our network to help protect our customers from being inundated with SPAM calls. If you receive a “Potential Spam” or “Potential Scam” alert on your Caller ID, these calls have been determined to be potentially fraudulent. If an incoming call is clearly identified as fraudulent in our analytics engine, the call will be blocked and will not reach your phone.
Should you wish to opt-out of Caller ID alerts, please contact us at 1-866-496-9669 or email us at [email protected], and we will be happy to assist you. Please note, opting out of Caller ID alerts will also turn off Robocall Blocking on your voice service.