About three months ago my high-speed Internet was so slow it was essentially not working for at least one week. I thought the problem was with WOW!. I was really bummed out over my non-connection to the Internet that I was paying for. I was gone when the service guy came, and he told my wife that I had substituted a TV monitor (a great 32" 1080p Sony XBR) for my original computer monitor (this made it work both as a computer monitor and a TV), but I had failed to notify WOW! of this change, and my cable connection was not set up for both TV and computer. He added a TV adapter for this cable feed to our outside box, plus he found several Internet/TV coax cables that I had added that he said were inferior, which were keeping my signal from being optimized, and he changed those out with ones from WOW! as well. When I got back home my Internet connection was really fast, plus my TV signal was great as well. Here was a guy who really knew his stuff. Now I am really pleased with my great service from WOW!