WOW! Internet, Cable, & Phone
Affordable Connectivity Program
WOW! has discontinued ACP benefits as of April 30, 2024, in response to the end of full funding for the Affordable Connectivity Program.
We know that the loss of the ACP benefit will be difficult for many households, so we have several options to keep you connected to the best Internet at the best price.
- Keep Your Current WOW! Plan: If you’re happy with your Internet plan and services, you can keep your current services at the standard rate.
- Explore Internet Plans & Upgrades to Your WOW! Plan: WOW! has everything you need to power your super-connected life. Our team is happy to help you choose the plan that’s best for your family and your budget.
- Enroll in WOW!'s New Simplified Pricing: New and existing customers can enroll in one of our new Internet plans that start at $30/mo* and include super-fast Internet, a WiFi modem, no annual contracts, no data caps, and no hidden fees with an easy-to-understand price. WOW!’s Price Lock Promise is also available in some areas to lock in your Internet price for just $5 more/month – year in, year out.
Contact us today to find the services that are right for you.
Frequently Asked Questions
- Why is WOW! no longer providing ACP benefits and accepting enrollments?
The Federal Communications Commission (Commission) announced that full funding for the Affordable Connectivity Program benefit ended on April 30, 2024. In response WOW! stopped accepting new applications and enrollments after February 7, 2024, and providing ACP benefits as of April 30, 2024.
- How will I know that my ACP benefits stopped?
Starting late January 2024 and during the ACP wind-down period, ACP households enrolled in WOW! services received notices from WOW! outlining the following:
- That the ACP ended,
- The impact on their bill,
- The date of the last bill that included the ACP benefit
- That they were able to change their service or opt-out of continuing service after the end of the ACP
- What happened to my bill when the ACP benefits ended?
If you provided consent to automatically shift to WOW!’s standard rates and general terms and conditions after ACP ends, your May 2024 bill changed in the following ways:
- Your ACP discount was removed.
- Your WOW! services stayed the same.
- You were billed the standard rates for the services on your account.
- You can always make changes to your WOW! services. Just give us a call at 866-496-9669.
If you DID NOT provide consent to automatically shift to WOW!’s standard rates and general terms and conditions after ACP ends:
- You werwe required to call WOW! at 866-496-966 by April 30, 2024, to continue your services and make any necessary updates to your account.
- If you did not contact us by April 30, the ACP regulation required us to disconnect your services on May 1, 2024.
- What are my choices now that my ACP benefits stopped?
After you stop receiving ACP benefits you have the option to:
- Keep Your Current Plan: If you’re happy with your Internet plan and services, you can keep your current services at the standard rate.
- Enroll in New Simplified Pricing: Enroll in one of our new Internet plans that start at $30/mo and include super-fast Internet, WiFi modem, no annual contracts, no data caps, and no hidden fees at one easy-to-understand price.
- Explore Internet Plans & Upgrades: Our team is happy to help you choose the plan that’s best for your family and your budget. Contact Us at 866-496-9669.
- Discontinue your WOW! services.
- How can I stay informed about future updates to the Affordable Connectivity Program?
- Keep an eye on your email inbox for important updates regarding the Affordable Connectivity Program. If anything changes, we'll let you know and the Federal Communications Commissions (FCC) may too
- Visit http://www.AffordableConnectivity.gov and www.fcc.gov/acp.
- Check out the FCC's answers to frequently asked questions (FAQs) at www.fcc.gov/acp.
- What if I have a complaint?
Affordable Connectivity Program customers may file complaints about enrollment or program support with the FCC at 1-888-225-5322 (phone); 1-844-432-2275 (video phone); or on their website.
