Paperless billing is a convenient way to receive your monthly bill online. After signing up, you will no longer receive your bill through traditional mail. Your next statement will be sent via email at the Contact Email address on file in My Account, and you will receive an email notification when your monthly bill is available to view. You'll then need to log into My Account where you'll be able to view, print, and pay your bill.
How to Activate Paperless Billing:
- Login to My Account.
- Once logged in, go to the Billing & Payment section and select Paperless Statements.
- Place a check in the box next to I want to receive paper statements and click the Submit Update button.
- A confirmation email will be sent to your primary contact email on file.
- To complete the paperless billing setup, access the email with the subject "Paperless Statements Opt In Notification" and click on here or the link in the email.
How to Discontinue Paperless Billing:
- Login to My Account.
- Once logged in, go to the Billing & Payment section and select Paperless Statements.
- Place a check in the box next to I want to stop receiving paper statements and click the Submit Update button.
- A confirmation email will be sent to your primary contact email on file.
- To complete the paperless billing setup, access the email with the subject "Paperless Statements Opt Out Notification" and click on here or the link in the email.
How to Change Your Contact Email:
- Login to My Account.
- Look for the User Profiles section on the home screen and select Edit Profiles or select Manage Users from the top right corner of the home page
- Once in the Profiles section you can update your Contact Email.
About Accessing My Account Online:
- To log in you will need the email you selected as your Login Email and your password.
- If you've forgotten either one of those, you can get help on the login page.
- To register for online account access, you will need the last 4 digits of your account number, the account holder's last name and - the service zip code